Return and Refund Policy
At Pretty Nicky, we carefully package every order to ensure your palm oil arrives safely and in good condition.
Returns
Because our products are food items, we generally do not accept returns once an order has been delivered.
However, we may accept a return or replacement if:
- You received the wrong product or quantity.
- The bottle, keg, or drum was damaged or leaking when you received it.
- Your order arrived in an unacceptable condition due to an issue during delivery.
How to Request a Return or Replacement
Please contact Pretty Nicky as soon as possible, preferably within 24 hours of receiving your order. Send us your order details and clear photos or videos showing the damaged, leaking, or incorrect product.
Refunds
If your return or refund request is approved, we will discuss the appropriate refund or replacement with you. Refunds will be made using an agreed payment method and may take a reasonable amount of time to process.
Important
Customers are responsible for checking their orders upon delivery and reporting any problem promptly.
For questions about returns, replacements, or refunds, please contact Pretty Nicky through the contact details provided on our website.